Terms of service

Last Updated:1 February 2026

Welcome to Luméa (@bylumea.co) (“we”, “our”, “us”).
By accessing our website and/or placing an order, you agree to be bound by the following Terms of Service.

If you do not agree with these terms, please refrain from using our website.

1. General Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by any third party.

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if suspicious, abusive, or fraudulent activity is detected.

2. Product Information

We make every effort to display product details, colours, and descriptions accurately. However:

  • Colours may vary due to screen settings and lighting
  • Measurements may have minor tolerance differences
  • Jewellery finishing may vary slightly due to production process

Such variations do not constitute defects.

3. Pricing & Payments

All prices are listed in Malaysian Ringgit (MYR) unless stated otherwise.

We reserve the right to:

  • Modify prices at any time without prior notice
  • Cancel orders due to pricing errors
  • Reject payments that fail verification

Orders will only be processed after full payment has been received and verified.

Accepted payment methods may include:

  • Touch ’n Go eWallet
  • Bank Transfer

Customers must provide payment proof where required.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability
  • Payment verification failure
  • Suspicious transaction
  • Incorrect pricing or listing error

In such cases, a full refund will be issued if payment has been received.

5. Shipping & Delivery

Delivery timeframes provided are estimates only.

Luméa shall not be liable for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs or regulatory delays
  • Incorrect shipping information provided by customer

Risk of loss passes to the customer once the parcel has been handed to the courier.

6. Exchanges, Returns & Refunds

All exchanges and returns are governed by our Exchange & Return/Refund Policy.

By placing an order, you acknowledge that you have read and agreed to the policy stated on our website.

7. Intellectual Property

All content on this website including:

  • Images
  • Logos
  • Product designs
  • Text and graphics

are the property of Luméa and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Luméa shall not be liable for:

  • Indirect or consequential losses
  • Allergic reactions due to individual sensitivity
  • Damage caused by improper use or care of products
  • Third-party courier issues

Customers are responsible for ensuring product suitability before purchase.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, in compliance with the Personal Data Protection Act 2010 (Malaysia).

10. Amendments

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.