FAQ

Frequently Asked Questions (FAQ)

1. Product Information

What materials are your jewelry made of?
Our jewelry is crafted using 925 sterling silver / gold-plated / stainless steel (edit accordingly).
Each product description specifies the exact material.

Will the jewelry tarnish or fade?
All jewelry naturally reacts to air, moisture, sweat, and skincare products over time.
Proper care will greatly extend its shine and lifespan.

Gold-plated jewelry may fade gradually with wear — this is normal and not considered a defect.

Is the jewelry hypoallergenic?
Most customers with sensitive skin can wear our pieces comfortably.
However, individual sensitivity varies and we cannot guarantee 100% allergy-free wear.

Can I wear it while showering or swimming?
We strongly recommend removing jewelry before:

  • Showering

  • Swimming

  • Exercising

  • Applying lotion/perfume

Water and chemicals will speed up oxidation and plating wear.

2. Jewelry Care

How should I store my jewelry?

  • Keep in a dry place

  • Avoid humidity

  • Store separately to prevent scratches

  • Use zip bag / pouch when not wearing

How do I clean my jewelry?
Use a soft cloth to gently wipe after each wear.
Avoid alcohol, detergent, or chemical cleaners.

3. Orders & Payment

What payment methods do you accept?
We accept:

  • Online payment (FPX / card)

  • Touch 'n Go / eWallet

  • Bank transfer

Orders will only be processed after payment is confirmed.

Can I modify or cancel my order?
Orders cannot be changed or cancelled once payment is confirmed and packed.
Please double check your details before checkout.

4. Shipping

When will my order be shipped?
Orders are processed within 1–3 working days (excluding weekends & public holidays).

How long does delivery take?
West Malaysia: 2–4 working days
East Malaysia: 4–8 working days

Delivery time may vary during peak or festive periods.

Do you offer free shipping?
West Malaysia: Free shipping above RM80
East Malaysia: Free shipping above RM150

What if my parcel is lost or delayed?
Once parcel is handed to courier, delivery is under courier’s control.
We will assist in tracking but are not liable for courier delays.

5. Exchange, Return & Refund

Do you accept returns or refunds?
For hygiene and quality assurance, we do not accept refunds for change of mind.

What if I received a defective item?
Please contact us within 48 hours of receiving your parcel with:

  • Order number

  • Clear photos & video

We will arrange a replacement if defect is verified.

What is not considered a defect?

  • Minor scratches

  • Slight color differences

  • Oxidation/tarnish over time

  • Plating fading due to wear

  • Sensitive skin reactions

6. Warranty

We provide a 7-day defect warranty from the date received.
Warranty does not cover:

  • Wear & tear

  • Improper care

  • Accidental damage

  • Water/chemical exposure

7. Contact

For assistance, please contact us via:
Email: your@email.com
Instagram DM: @yourbrand

We reply within 1–2 working days.